Kirsten, Leslie and Diana available for immunisations, dressing, care plans and other general non specific medial advice.
Management of Personal Health Information
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the The National Privacy Principles Act and the Health Records and Information Act.
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
NON URGENT RESULTS
The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
DID NOT ATTEND (DNA) AND CANCELLATION POLICY
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per consultation or if a double consult a fee of $80, that is not attended or not cancelled within 4 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak Reception staff.
Please ring 08 93540700 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
Our walk in clinic is available daily, there may be a wait time depending on availability. Just walk in and see our friendly reception staff for an appointment.
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at
firstname.lastname@example.org All personal email is stored on a program specific encrypted computer data base system. Any emails addressed to clinical staff will be passed on to the appropriate doctor for management. Patients will then be contacted via phone or secure encrypted email. Emails are monitored from 8am to 6pm Monday to Friday.
Telephone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.
For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Fiona Stanley Hospital on 6152 2222 Or Dial-A-Doctor bulk-billed locum service on 1300 030 030 for home visits.
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to: